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Customer experience is at the forefront of scaling revenue of future enterprises.

It can take effort and money to manage customer expectations for wonderful experiences. Today, good customer experience (CX) demands consistency across all platforms, including websites, SMS, chatbots, social media, and interactions with call centers. Automation supports by speeding and standardizing procedures that directly affect how customers engage with and evaluate a product. 

Hear it from the industry experts at Tech Mahindra and Yellow.ai about why you must focus on transforming your customer experience using innovative technologies and what goes into putting together the best CX strategy that drives growth.

Key Takeaways:

1. What is the importance of CX for building future-proof enterprises?
2. How to leverage conversational AI to redefine the way enterprises connect with customers, employees, and vendors
3. How can Tech Mahindra and Yellow.ai’s joint conversational AI implementations help reduce operational costs, optimize resources, improve response time, and provide intelligent user insights for enterprises?